Help| MaxMoney Help Center (2024)

*Notes: In the event of incorrect beneficiary details or unavoidable circumstances service could be delayed
** Estimed Settlement Day(s) vary between banks in Thailand. Pay-outs to Bangkok Bank are next business days; pay-outs to all other Thailand beneficiary banks are 3 business days.

Cash Pick up is a payment that your recipient can collect as physical cash from a support location.

You can transact up to a maximum amount of RM50,000 (per day) however it also depends on the ATM withdrawal limit on your bank account.

You can send money through our branch offices. You can get the branch list from https://www.maxmoney.com/my/contact#branches or you could transfer online at https://www.maxmoney.com/my/app/money-transfer-rate

MaxMoney is the first Malaysian company to obtain a full-fledged Money Service Business (MSB) License, regulated by Bank Negara Malaysia. We cover more than 100 foreign currencies, catering to 190 countries across the continents. Go to BNM website

KYC stands for "Know-Your-Customer". Since we are dealing with money this is a verification process to confirm the customers identity before they can use our services.

1. Go to https://www.maxmoney.com/my/ and log in.
2. Click Setting button.
3. Click "My Beneficiary" tab.
4. Click "Add Beneficiary" tab.
5. Fill in beneficiary information and save it.

Yes. Cancellation can be done only if the transaction has not been paid or credited into the recipient's bank account. Kindly contact our Customer Service for cancellation request.

Please go to:

1. Go to https://www.maxmoney.com/my/.
2. Click Login.
3. Click Forgot Password.
4. Enter username or Email Address.
5. Within 1 minute you will receive a link to reset password through email and sms.
6. Click on the link and key in your new password.

Step 1 - Login

1. Login to https://www.maxmoney.com/my/.
2. Click the sign up button.

Step 2 - Customer Info

1. Key in account type
2. Key in Customer full name according to NRIC/Passport
3. Key in Email address (which in use currently by customer
4. Key in Mobile Number

Step 3 - Account Info

1. Key in NRIC/Passport
2. Key in Nationality

Step 4 - Contact Info

1. Key in address, state, postal code, city
2. Click button Continue to proceed with Registration
3. Our Customer Representative will be in touch with you shortly to verify the details
4. After confirming your details, we will assign KYC Officer to perform face to face verification
5. Upon approval you will receive an email and sms with your login credentials

We accept the following original documents for the KYC verification.

• For Malaysians: National identification card (MyKad).
• For Non Malaysians: Passport, I-Kad, national photo ID (Example : Driving license.

Please email your request with details at hello@maxmoney.com

• Branch - You can pay cash or you can pay using debit card
• Online - You can pay using Internet Banking

At the moment, we can only accept payment by cash, debit card or online banking.

Customer can call/whatsapp +6 018 371 8000 or email us at hello@maxmoney.com with the following details.

• Customer Name, Phone Number, Email address
• Date of Transaction
• Details of Transaction such as Money Exchange/Money Transfer, Order ID, Amount, Currency
• Reason for cancellation/refund